Under the circumstances that the medicine that you ordered was dismissed by the online doctor or the on-site pharmacist, we will offer a complete refund without any additional request. All refunds are processed back through the use of the initial payment technique – only, if possible. Additionally, receiving the amount in your account may take around 5 to 7 working days. The timeframe varies as it is contingent on the supplier of your card.
Process of Returning Medicines
According to the law, our company is not able to accept the returns of any type of medicine since it is strictly forbidden to reuse medication once it has left the premises of the company. Therefore, returned medicine from customers will end up being disposed of properly within the span of 30 days.
You may cancel your order(s). That is within your rights. However, you can only cancel up to the point at which your order has not left the premises of the company. The chemist is required to confirm that any returned medication will be destroyed within 30 days of its return. This includes the sealed boxes, too. Due to such events, we are unable to offer refunds on returned orders.
In the event that you are unable to pick up a supply or are in the process of having your medicine redelivered through the services of our messenger services, then we will post your medication to the same or alternative address that will be provided to us – as long as the order has been returned to us within a 30-day window.
The Consumer Protection Regulations in the UK
The Consumer Protection (Distance Selling) Regulations established in 2000 state that under the following conditions, you are unable to return your order:
Exceptions to the Right to Cancel
We have the right to investigate the reasoning behind the request for cancellation. Keep in mind that if the relevant parties have decided otherwise, they are entitled to renounce the right to revoke the contract. They can do so by presenting a notice of withdrawal pursuant to regulation which acts as deference to agreements.
Furthermore, it is prohibited to return merchandise that has been personalised for the customer. If your cancellation condition falls under these categories, you do not have the right to revoke your orders. However, in respect of our customers, we have established careful terms and conditions, the primary being that you may be able to successfully cancel your order as long as it has not yet been posted or left the premises of the company.
In general, the pharmacist must discard any medication that is refunded, including sealed or unopened packages. Unfortunately, this means that we will be unable to offer a refund once the order has been posted.
Returning Orders by Post
In any case, if you wish to return your medicine via mail, please ensure that you wrap them appropriately twice before you return the medication to us. Also, when you are in the process of returning your order by post, make sure that you mention your full name, address, as well as order number provided by the company in the mail.
Receiving Defective, Spoiled or Incorrect Goods
If the order you have received has reached you in an unacceptable, spoiled or defective condition, you must communicate with one of our representatives through the live chat. You can use the details that are available on the package. However, you have to make sure that you contact us within 10 days of receiving the goods.
Upon being contacted, we will agree on the appropriate strategy. That strategy will be implemented and may vary depending on the type of case. The most common way of resolving such a problem is through reimbursement. However, you may also receive a substitution, as stated above.
Returning Damaged Items
The Consumer Rights Act of 015 allows you to get a fiscal return on goods deemed spoiled or damaged as long as the request to return is performed within 30 days of receiving the goods. The customer will be required to return the order, which will be assessed before we issue a refund.
We do not take back medicine of any kind that is allegedly ineffective. However, if you have reason to believe that any of the treatment was damaged before or after shipping, you must contact our representatives through the live chat option available on the website. You can also email or call during our working hours.